EKKO EK30SLP Liquid Propane Forklift - 6000lb Capacity

Shipping Cost & Coverage
Standard ground freight to the 48 contiguous states ships free. Locations outside that area (Alaska, Hawaii, U.S. territories, APO/FPO, or international) require a separate written freight quote.

Daily Order Cut‑Off
Orders confirmed before 6 p.m. Eastern Time, Monday–Friday (U.S. federal holidays excluded), are logged for same‑day processing. Later orders roll to the next business day.

Processing Lead Time
Once payment clears and inventory is allocated, goods leave our dock within one to two business days.

Estimated Transit Time
Delivery to commercial addresses in the lower 48 typically takes four to seven business days. Transit times are estimates, not guarantees.

Freight Method & Delivery Terms
Most shipments move by 53‑ft tractor‑trailer (LTL/TL) and are curbside only. Inside delivery, lift‑gate, or residential accessorials are the customer’s responsibility unless quoted in advance.

Delivery Appointment Requirements
Our carrier will call the phone number provided at checkout to set up a drop‑off time. Missed calls or unanswered messages can lead to storage or re‑delivery fees payable by the customer.

Order Confirmation & Tracking
You’ll receive two emails:
• Order Confirmation, issued after we accept payment.
• Shipping Notice with carrier details and a tracking link, sent when the freight departs our dock.

Changing Your Address
Send written address‑correction requests within 24 hours of order entry. After that, any carrier reroute fees are billed to you.

Cancellations Before Dispatch
You may cancel without penalty until we email the Shipping Notice. After dispatch, the Return and Refund Policy applies.

Damage or Shortage Claims
Inspect freight on arrival:
• Note visible damage or shortages on the carrier’s Proof of Delivery.
• Report concealed damage in writing to us within 48 hours.
Verified defects, damage, or shipping errors will be returned or replaced at no cost to you.

Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control—including, but not limited to, acts of God, natural disasters, labor disputes, governmental actions, war, terrorism, or carrier interruptions. Delivery timelines are suspended for the duration of such events, and we will resume obligations promptly once the event ceases.

Title & Risk of Loss
Risk of loss and title pass to the customer when the carrier signs the bill of lading at our facility. Consider cargo insurance for added protection. Carrier‑related loss or delay claims must follow carrier terms.

Need Help?
OC Solves LLC — DBA Your Business Depot
Phone: +1 (888) 720‑7190
Email: support@yourbusinessdepot.com
2814D Zimmerman RD, Unit D, Erie, PA 16510, USA

We stand behind a 100 % Price Match Guarantee: if you find the identical item at a lower delivered price from another authorized seller, tell us before—or within 48 hours after—your purchase and we will beat that total price.

Qualifying Criteria

• Item must be the same brand, model, configuration, and condition, and must be in stock for immediate shipment.

• Competing offer must come from a factory‑authorized retailer selling through its own e‑commerce site (no marketplaces, auction platforms, flash‑deal sites, membership clubs, or grey‑market importers).

• We compare the final checkout price, including product cost, sales tax, environmental fees, and shipping/handling charges.

Excluded Promotions & Scenarios

• Rebates, mail‑in credits, gift‑with‑purchase, “buy one get one,” bundle deals, loyalty points, or special financing incentives.

• Closeouts, refurbished goods, liquidation or going‑out‑of‑business sales, misprints, or obvious pricing errors.

• Exchange orders, warranty replacements, or insurance‑claim transactions.

How to Request a Price Match
Email support@yourbusinessdepot.com with:

1. Your order number (if already purchased).

2. A dated screenshot or direct URL showing the competitor’s live checkout price.

3. Proof that the competitor is authorized by the manufacturer (e.g., dealer‑locator listing).

We will verify eligibility and respond within one business day. Approved requests receive either an adjusted invoice (pre‑sale) or a partial refund to the original payment method (post‑sale), ensuring you pay less than the verified competitor price.

Other Conditions

• Limit one price match per item per customer.

• Requests that cannot be verified or that fall outside these terms may be declined.

• Additional brand‑specific exclusions may apply and will be disclosed when you submit a request.

Return and Refund Policy

Return Window
Client may request a Return Merchandise Authorization (“RMA”) within thirty (30) calendar days of confirmed delivery. Requests submitted after this period will be declined.

Eligibility Criteria
Returned goods must be (a) unused and unworn, (b) accompanied by all original tags and accessories, and (c) shipped in the manufacturer’s unopened packaging. A valid invoice or proof of purchase is mandatory. Items failing to meet all criteria are non‑returnable.

Return Authorization Procedure
To obtain an RMA, email support@yourbusinessdepot.com. Written approval and shipping instructions will be issued. Any merchandise received without a prior RMA will be refused and returned at the sender’s expense.

Shipping Cost Allocation

• Buyer’s remorse or specification change: Client bears actual return freight.

• Supplier error (damage, defect, or incorrect SKU): Seller provides a prepaid label; Client must download and affix the label exactly as supplied.

Restocking Charge
All non‑defective returns are subject to a twenty‑five percent (25 %) restocking fee, deducted from the refund.

Return Method
Returns are accepted solely via traceable mail/courier services to the address specified in the RMA. Hand deliveries or freight collect shipments are prohibited.

Risk of Loss
Title and risk of loss transfer to Seller only upon documented receipt at the designated returns facility. Client is advised to insure the shipment accordingly.

Inspection & Refund
Within five (5) business days of receipt, Seller will inspect the goods and email the Client either (a) an approval notice or (b) a rejection with reasons. Approved refunds are credited to the original payment method within an additional three‑to‑five (3‑5) business days.

Delayed Credits
If credit is not visible after the timelines above, Client must (i) reconfirm with its bank or card issuer and (ii) notify Seller at the support address for escalation.

Damages / Incorrect Deliveries
Client must visually inspect freight on arrival and report any concealed or obvious damage, shortages, or SKU discrepancies to Seller within forty‑eight (48) hours of delivery. Failure to notify constitutes acceptance.

Exchanges
Like‑for‑like replacement is available solely for confirmed defective or damaged units, subject to the same RMA process.

Address Corrections
Shipping‑address changes are accepted only if requested in writing within twenty‑four (24) hours of order placement.